At Urnex, we dedicate a huge amount of care and effort into our cleaning products for one reason: the passion of individuals who are part of the creation of a cup of coffee. Through the seed-to-cup journey, farmers and producers carefully pick and process the coffee cherries, importers and exporters ensure the preservation of the coffee during transit, and roasters roast the green coffee to perfection. Then in a café or home setting, using the latest and greatest equipment technology and tools, you can produce a delicious brewed coffee or a delicately balanced espresso. But if your coffee is made from dirty equipment, then all the care, effort and dedication put forth throughout the coffee chain is wasted. Clean and maintain your equipment with Urnex and taste the difference.
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The Professionals ChoiceUrnex products are used by the world’s leading coffee equipment manufacturers, cafes, and baristas in more than 70 countries. |
Professional Quality at HomeUrnex’s household products utilize the same expertise that goes into developing solutions for commercial equipment to ensure people at home can enjoy great tasting coffee from a clean machine. |
Made in the USA Since 1936For more than 80 years, Urnex products have represented the highest standards of quality, consistency and effectiveness. From R&D to Manufacturing, Urnex is proud to be based in America. |
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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